America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures, the state attorney general announced on Wednesday. The agreement stems from consumers' ...

A former AOL employee was charged Wednesday with stealing the Internet provider's entire subscriber list -- over 30 million consumers, and their 90 million screen names -- and selling it to a spammer.

New York Attorney General Eliot Spitzer, who last year struck a settlement with AOL regarding its customer service policies, will meet with the Internet services giant to discuss if it still blocks ...

AOL LLC will pay more than US$3 million to settle complaints that it charged customers for unauthorized services. The settlement money will go to 48 states and the District of Columbia, which plan to ...

(Direct Newsline)—AOL, Inc. has agreed to pay $1.25 million to resolve a New York State probe into complaints that its telephone reps failed to honor customers’ cancellation requests. The settlement, ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. NEW YORK—America Online is returning to its ...

With the uphill battle that companies facing in getting people to sign up (I've received AOL installer discs when buying groceries) for their various services, they are often reluctant to let ...

UK Internet service provider Freeserve has complained to the US Securities and Exchange Commission (SEC) over a recent claim by AOL Time Warner that AOL UK is "the leading ISP" in Britain. This ...

A few weeks ago we told you about the man who famously tried to cancel his AOL account and recorded his insane phone conversation with the AOL customer service rep. Now The Consumerist Web site (motto ...

All Vincent Ferrari wanted to do was cancel his AOL service. But tales of AOL's reluctance to let customers go are legendary, so Ferrari decided to record his phone call. The resulting audio of the ...