Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Jake Steinman is the founder of TravelAbility. Contact him at [email protected]. It's been over four years since we started TravelAbility, and in that time, I've learned two things from our ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Hotels are instituting new protocols for employees and guests. As states open up and travelers start to consider summer plans, a hotel stay in the COVID-19 era will likely look different than those of ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...