After a long trial period, Zendesk has made Apple's Business Chat in Messages generally available to all customers. Following its adoption by the likes of American Express, and its rolling out to ...

Best Buy has become the latest major retailer to support Apple Business Chat, allowing customers to ask questions with stores in a similar way to standard iMessage conversations. Apple Business Chat ...

While the most discussed features of iOS 11.3 have been the performance management and battery health tools, Apple also released a bevy of new features in the update such as Apple Business Chat. This ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

Apple is taking support for its MobileMe online service to the next level. The company announced on Monday a new chat service for MobileMe members. The MobileMe live chat support will be available 24 ...

After implementing an AI chatbot in the Apple Support app to help customers a few weeks ago, the company is taking their AI chatbot push a step further. With Asa, Apple retail employees will now be ...

Apple today updated its Apple Support app to version 3.1, adding a new feature that's designed to let you chat with an expert to get support help using the Messages app. Apple says that this feature ...

Apple Business Chat launched earlier this year as a way for consumers to communicate directly with businesses on Apple’s messaging platform. Today the company announced it was expanding the program to ...

Apple is testing a new chat support service for customers of its consumer-based iMac computer. The service, according to Apple, is available 24-hours a day, 7 days a week. To qualify for the service ...

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog Appleosophy.

The service is available to iMac customers who bought their machine in past 90 days or purchased an extended warranty. During her years at CNET News, Ina Fried changed beats several times, changed ...