Jan. 6—URBANA — Ten seconds may not seem like a lot of time. But in a life-or-death scenario, every second counts, said METCAD Deputy Director Jeffrey Wooten. METCAD is working to implement a new ...

When telephones and radio channels were the only means to manage emergencies, dispatchers could only hope for a better future. Thanks to advances in technology, that future is now for the Metro ...

Grocery delivery drivers who once shuttled bags from Kroger stores to customers’ doorsteps say a quiet algorithmic shift has pushed them out of work, replacing human judgment with automated dispatch ...

The improvements that come with Elgin's new automated 9-1-1 notification system will get call information to firefighters seconds faster, the city's fire chief says. By Gloria Casas Source The Courier ...

Morgan Mackert, telecommunicator 1, works at a station at METCAD in Urbana on April 1, 2022. Morgan Mackert, telecommunicator 1, works at a station at METCAD in Urbana on April 1, 2022. URBANA — Ten ...