I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

The convergence of the Internet of Things (IoT) with Business Process Management (BPM) is redefining how organisations operate by integrating real-time data from myriad connected devices into ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.