PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

For years, customer relationship management (CRM) in law firms has often been viewed as a glorified Rolodex — a necessary but often underutilized system primarily seen as a data repository. With the ...

In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

Los Angeles, California – December 22, 2025 – PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its marketing automation system, reflecting broader changes in how ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Investing in the right CRM for M&A is critical to ...

Customer expectations in 2025 are higher than ever. In a hyper-personalized, data-driven economy, businesses must evolve beyond traditional customer service methods. One of the smartest moves an ...

In today’s fast-paced environment, maintaining customer relationships has become critical for a business’s success. With changing preferences and high expectations, organisations have no option but to ...

This innovative offering introduces a novel suite of capabilities designed to democratise CRM for MENA businesses by empowering all teams engaged in customer-centric operations Manama: Zoho, a leading ...

Law firms know they should be tracking key performance indicators (KPIs) to assess the performance of their business development activities; traditionally, firms have focused on three key elements: ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Salesforce CRM offers tailored workflows, integrated apps and a robust API, helping ...