There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded strategic ...

NEW YORK--(BUSINESS WIRE)--Mphasis, a global technology company offering consulting, operations outsourcing and enterprise solutions, today announced the launch of the Mphasis Digital Customer ...

KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, is thrilled to provide JEA with cutting-edge technology ...

The "Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools; By Touch Point; By Deployment; By End Use; By Region; Segment Forecast, 2023-2032" report ...

Avaya today unveiled new, next generation analytics and customer interaction solutions that help harness the power of big data and the growing number of ways that customers want access to companies.

Foundever®, the next-generation service leader reinventing customer experience (CX), has been recognized as a Global Leader in the 2025 Customer Experience Management (CXM) PEAK Matrix® Assessment by ...

NEUHAUSEN, Switzerland--(BUSINESS WIRE)-- Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls (JCI) (NYSE: JCI), collaborates with HappyOrNot ®, the global leader ...

Sprinklr , Inc. (NYSE:CXM), a leading provider of customer experience management (CXM) solutions with a market capitalization of $2.28 billion, finds itself at a critical juncture as it navigates ...

To help its clients better take advantage of digital technologies, $1 billion IT solutions provider Mphasis has launched a solution set to help its customers use digital technology for better customer ...