Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

The Customer 360 feature gives agents full visibility into past interactions, service levels, and account history — all in one view. Supportbench’s latest update introduces customizable client portals ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

SEATTLE--(BUSINESS WIRE)--Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the integration of its new AI-powered Smart Ticket Management ...

Supportbench marks a major milestone with over 10,000 active users benefiting from AI-powered ticketing and automation. Supportbench's enhanced ticket management system helps teams route, prioritize, ...