Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

Forbes contributors publish independent expert analyses and insights. I explore all things Digital Transformation. In the days before big data opened doors to seemingly exponential analytical insight, ...

University of Western Australia provides funding as a founding partner of The Conversation AU. In a report leaked to the Australian media, Facebook has outlined how it can use an analysis of activity ...