'Customer service' has all but eliminated on-site staff with decision-making power and has normalized elaborate, ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...