The healthcare industry is at a crossroads. Advanced analytical technology and operational efficacy converge with strategic ...

The fast evolution of technology in the areas of Artificial Intelligence (AI), Data Analytics, and cloud computing has changed the way we measure, understand, a ...

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Peter Dunn is a seasoned technology and cybersecurity leader with over 25 years of experience driving digital transformation, AI integration and zero-trust initiatives across federal agencies and ...

The data explosion of the past decade has ushered in another era of innovation, as evidenced by the rapid popularity of ChatGPT, a generative AI tool that recently took the world by storm. The ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting and journey management capabilities for the ...

For companies looking to maintain a competitive edge, adopting a data-driven mindset is key. Incorporating data analytics into your operations can help not only drive better business outcomes but also ...