Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...

Developers of the IT Infrastructure Library plan to publicly release on May 30 the second large revision of the best practice framework. Here are some questions and answers to help explain the role ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

The latest version of the Information Technology Infrastructure Library (ITIL) is upon us, with version 3 having been released late last month. The extensive set of best practices hasn’t seen a ...

ITIL is a best practice framework used to aid with the implementation of IT Service Management. ITIL V3 updates this framework to reflect the latest thinking in effective IT management and to provide ...