Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

A Tech Support Scam browser popup is when your browser displays an advertisement that pretends to be from Microsoft, Google, Symantec, or another legitimate company. This advertisement will state that ...

Scammers pretend to be highly skilled computer professionals and establish trust with their victim in order to obtain money or installation of fraudulent software. A technical support scam, sometimes ...

Google's customer support for Pixel phones doesn't seem to have the best reputation, but what has your experience been like?

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Frequently executives within organizations encounter dilemmas when it comes to striking a balance between customer support costs and their associated expenses. Moreover, technology sector companies ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...