Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

The Department of Homeland Security is in search of a knowledge management platform to help coordinate workload and data management of its Procurement Innovation Lab (PIL), with the potential to ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Technology and communication are pivotal in formal knowledge management processes. Despite broad definitions, knowledge management essentially means the systems and processes used by companies to ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

New and emerging computing technologies have taken artificial intelligence (AI) and machine learning (ML) from potential game changers to genuine powerhouses of innovation. While there's certainly a ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

In a world overflowing with information, effectively managing your personal knowledge has become a vital skill. Apple Notes, when paired with a “Hub”, offers an efficient and intuitive way to organize ...