Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

In a nutshell: Your next interaction at the drive-thru could be with an AI chatbot instead of a human order-taker, and you might not even know it. Fast-food giant Wendy's has partnered with Google to ...

Burger King is piloting an order-ahead tool within Facebook’s Messenger application, leading the plethora of QSR marketers debating whether to invest in chatbots while lending credence to Facebook’s ...

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