She says her Amazon account was locked after a refund dispute over damaged luggage. NBC 7 Responds helped fix it.

Amazon filed a federal lawsuit Tuesday in Seattle accusing a group using the name RBK of getting more than $4 million in ...

The e-commerce giant targets the leader of the RBK scam ring, who allegedly used elaborate, fake police reports about missing ...

(NEXSTAR) — Suddenly received a refund from Amazon, even though you haven’t returned anything in a while? You’re not alone. Several Amazon customers said they recently received refunds for purchases ...

Amazon settled with the Federal Trade Commission for $2.5 billion in fines with $1.5 billion going to Prime subscribers. The settlement comes over claims that the company allegedly tricked consumers ...

Customers allege that Amazon reversed their refunds for returned products, leading to a lawsuit that challenges the company's advanced refund policy. Some Amazon customers say their refunds are ...

Signed up for Amazon Prime by accident? Millions of customers like you are getting refunds for their subscriptions. Amazon and the Federal Trade Commission reached a $2.5 billion settlement in ...