Transcom's Retail Peak Resilience Index measures how customer experience systems perform under demand volatilityOvertime-heavy staffing models convert demand spikes into margin loss, making ramp speed ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

Where else should a new breed of customer service chatbot debut but at an event called Shoptalk? The Las Vegas conference was the natural pick for Linc, whose automated customer experience platform ...

Tulip, the leading provider of human-centric retail customer engagement solutions, today announced Tulip Integration Builder and an expanded Shopify Connector. Together, the new capabilities give ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...

Technology consultancy Deloitte Touche Tohmatsu Ltd. is beefing up its artificial intelligence capabilities with the launch of two services aimed at very specific industry sectors — logistics and ...

At The UPS Store the typical consumer experience is a one-on-one, in-person interaction between the employee and the customer aiming to ship a package. But there's also the super quick experience, ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...