Retailers are tightening return policies, rolling out AI tools and charging fees to combat fraud and soaring return volumes.

United Parcel Service Inc. today unveiled a Web-based service designed to make it easier to return shipped merchandise this post-holiday season: the UPS Electronic Return Label. Atlanta-based UPS ...

Happy Returns' acquisition by UPS will make hassle-free returns more widely available across the U.S. with 5,200 The UPS Store added locations. Happy Returns recently announced its acquisition by UPS, ...

UPS plans to acquire Happy Returns from PayPal, bolstering its label-free returns, the company announced Wednesday. U.S.-based Happy Returns' software and operations will help UPS offer customers a ...

Online holiday sales are slated to jump YoY, and so are returns. "I think that this is a trend that we've seen over several years, that returns have increased," Mayer said. "Last year, it was about 55 ...

UPS has acquired Happy Returns from PayPal in a deal that brings America’s biggest package carrier deeper into the reverse logistics ecosystem ahead of the holiday season. The terms of the transaction ...

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Nearly one in every 10 retail items that are returned for a refund in the U.S. is fraudulent, according to a UPS-owned ...

Amazon is testing a program that will require sellers who fulfill their own returns to offer UPS as a return shipping option for customers, in addition to the less expensive U.S. Postal Service they ...