If you’ve got a Samsung Galaxy phone in need of repair, you may need to find a new shop. Best Buy’s Geek Squad—once a Samsung-authorized partner—will no longer fix hardware issues such as depleted ...

If you take in your Samsung device to an independent shop for repair, Samsung requires the store to send your name, contact information, device identifier, and the nature of your complaint to the ...

A contract between Samsung and independent repair stores has revealed anti-consumer practices. Stores are required to disassemble products that feature parts not bought from Samsung. These stores are ...