ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

Amid the rapidly shifting sands of digital transformation, Agentic AI is setting a new benchmark for what’s possible in enterprise automation. Far beyond the realms of traditional chatbots or simple ...

The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...