Uber's global customer service network has been hit by layoffs in favor of AI.

Have you ever noticed your Uber driver using a completely different navigation app? There's a surprisingly straightforward ...

Smartphones replaced the need for house phones, GPS navigation replaced the use of traditional maps, digital cameras replaced classic film cameras, and Uber and Lyft have almost completely outgrown ...

Uber is taking its drivers for a ride. The ride-hailing giant – a major cause of NYC's gridlocked streets and among the biggest supporters and beneficiaries of Gov. Hochul's congestion-pricing scheme ...

Uber is turning the intimate details of how people move and what they order into a new kind of advertising fuel, inviting brands to target campaigns based on riders’ trips and food delivery habits.

Uber recently filed a patent application for a system that would leverage artificial intelligence (AI) and machine learning to match potential riders and drivers based on predictions of customers’ ...

Uber Freight founder Lior Ron talks about what artifiicial intelligence means for logistics during the Deliver conference for shipper customers. Two years ago, Uber Freight bought third-party ...

AI is getting expensive. As a result, for some workers, the days of asking endless questions to chatbots may be numbered. To combat costs, companies have started to set limits on the amount of AI ...

Hertz is ending a popular car-rental program that had given scores of Uber and Lyft drivers across the Twin Cities a lifeline to continue driving for a living when their own vehicles broke down.