TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

TROY, Mich., December 17, 2025--(BUSINESS WIRE)--According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver ...

Salt River Project (SRP) has earned the highest ranking in residential customer satisfaction in the Western U.S. by J.D.

TROY, Mich.--(BUSINESS WIRE)--Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, ...

Record-high average monthly residential gas utility bills ($122) are negatively impacting overall customer satisfaction according to the J.D. Power 2025 U.S. Gas Utility Residential Customer ...

Specifically, overall satisfaction is 731 (on a 1,000-point scale), a decrease from 748 in 2021. Overall residential electric utility satisfaction drops as more customers are experiencing higher ...

As the demands of residential gas utility customers continue to evolve, it is imperative that gas utility companies stay up to date regarding their customers’ needs and expectations as well as ...

According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising costs are the primary driver of declining satisfaction among residential ...