Forbes contributors publish independent expert analyses and insights. I write about effective communication. This article is more than 10 years old. There really is no such thing as a formal ...

One sure way to be quoted by the press is to give specific, tangible examples that demonstrate your message point. Reporters are capable of describing phenomena at the mile-high, abstract level, but ...

Web 2.0 and Social Media are revolutionizing the way companies interact with consumer and customers. Banks and financial institutions cannot avoid to innovate in those areas. I have prepared this ...