Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

According to the police complaint cited in the report, the altercation began when the delivery executive arrived at the wrong ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

Loblaw has notified customers that it is currently investigating a cyberattack on its IT network. The company confirmed that ...

The Better Business Bureau said it rates businesses based on factors like “customer complaints, transparency, and ...

Customer Wars season 8 episode 2 documents incidents involving disputes at an amusement park, convenience store, gas station parking lot, stadium event, and an international flight diversion.

"When it comes to utilities, I think there needs to be a little more regulation," said a NYSEG customer. "You can't just do this to people." ...

Lloyds, Halifax and Bank of Scotland customers were given access to strangers’ banking transactions in a major online data breach this morning.

The proposed class action suit seeks to recoup IEEPA-tariff costs an Illinois customer alleges the retailer passed on through higher prices.

Tom Gray claims he was asked to leave a Wetherspoon pub with his guide dog despite showing proper identification ...