The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Some residents and businesses in southeast Denver were without landline phone service for more than a week, leaving many frustrated by what they described as a lack of communication from service ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

LOUISVILLE, Ky. — Kentucky and Indiana are investing in additional RiverLink customer service representatives. On Thursday, the Joint Board and Tolling Body for the Louisville-Southern Indiana Ohio ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

OMAHA, Neb. (WOWT) - Country living can be a challenge when you work from home and need dependable internet to do your job. A Sarpy County business owner worries she may be losing clients because of ...

CenturyLink has a complicated brand history. Lumen Technologies -- CenturyLink's parent company -- recently made headlines because it sold the majority of its fiber ...

Michelle Plombon says she’s just happy to have her landline back. “I heard this sound, and it was like, ‘Oh that’s my phone,’” she recalls. “My phone just turned on, and it’s been on ever since.” KSTP ...

PORTLAND, Ore. (KOIN) – AT&T struck a deal to take over operations for CenturyLink and Quantum Fiber in several U.S. states, including Oregon. For $5.75 billion, the telecommunications company ...