Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Everything you need to know about problem management in Jira Service Management. Best practices, step-by-step guides, and tutorials for getting started.

Problem management aims to reduce the impact of incidents that are caused by problems with IT infrastructure, and prevent the incidents from happening again. Problem investigations …

Explore the problem management process in ITSM. Learn how to identify, analyze, and resolve underlying issues to prevent recurring incidents.

Incident management (IM) is a critical process used to quickly resolve issues to limit business impact. Read on to apply these practices in your org.

ITIL 4 is here—and it’s more agile than ever. Learn tips to bring agility and collaboration into ITSM with Atlassian. IT-verandermanagement minimaliseert risico's en verandert systemen en …

Whether through certification programs or the adoption of ITIL practices, businesses can use this framework to enhance their IT capabilities and better align with the dynamic needs of the …

Change management practices are designed to reduce incidents and meet regulatory standards. The practices ensure efficient and prompt handling of changes to IT infrastructure and code.

Problem management involves understanding causes of an incident, and how to eliminate that root cause. Learn about the roles of various team members here.

In Jira Service Management, we associate your service catalog with workflows by assigning a request type to an underlying issue type. Our recommendations for IT teams use four ITIL …