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How to handle GUEST COMPLAINTS in Hotel / Restaurant / Front Office / Housekeeping /Hotel Management
3:01
YouTubeHospitality Broadcast
How to handle GUEST COMPLAINTS in Hotel / Restaurant / Front Office / Housekeeping /Hotel Management
Handling guest complaints in hotels, restaurants, housekeeping, or the front office is a vital skill for anyone in hospitality. In this hotel management training video, learn how to handle guest complaints and angry customers with professionalism and empathy. Whether it’s an angry guest in the hotel lobby, a dissatisfied diner, or a guest ...
8.1K views6 months ago
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