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📊 80% of Contact Centers to Overhaul KM Tools by 2028! 📊 According to ISG Research, 80% of contact centers will revamp their knowledge management (KM) tools and processes by 2028 to meet the demands of GenAI applications. 🤖 AI is Transforming Knowledge Management! 🤖 The rise of AI is prompting enterprises to rethink how they create, manage, and share knowledge across the organization. 📥 Download the ISG Research™ Knowledge Management Buyers Guide to understand the key criteria for KM soluti
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